Booking

Terms and Conditions

1. About these terms

These Terms and Conditions apply to your use of the Flow Aesthetics website at flowaesthetics.co.uk. They explain the basic conditions for using the website and making enquiries about the clinic’s services.

Flow Aesthetics provides non-surgical beauty and aesthetic treatments in Plymouth and the surrounding area, including treatments described on the website such as laser hair removal, facial treatments, plasma skin tag and blemish removal, fat reduction, body sculpting, fibroblast treatments, semi-permanent make-up, hair loss treatments and other beauty services.

The website identifies the clinic as “Flow Aesthetics Ltd” and gives its address as 23 Mayflower Street, Plymouth, Devon, PL1 1QJ. The current legal contracting entity and its company registration details have not been independently established for this document. The clinic must confirm the correct legal seller/provider before relying on these terms for customer contracts.

2. Website information

We aim to keep the website accurate and up to date. Treatment descriptions, availability, prices, promotional information and images are provided for general information and may change. A website description is not a substitute for an individual consultation or personalised professional advice.

We may correct errors, update content, suspend features or change the website without notice. We do not guarantee that the website will always be available or free from errors.

3. Enquiries, consultations and bookings

You may contact the clinic by telephone on 01752 936 511, by email at info@flowaesthetics.co.uk, through the website contact form or through the external booking service linked from the website.

Submitting an enquiry does not itself create a confirmed appointment or guarantee that a particular treatment is suitable. A booking is subject to confirmation and any appointment-specific information provided by the clinic or booking platform.

The website links to Fresha for bookings. Bookings made through that platform may also be subject to the platform’s own terms and privacy information.

4. Treatment suitability, consultation and consent

Treatments are subject to an assessment of suitability. Before a treatment, you should provide accurate and complete information relevant to your health, skin, allergies, sensitivities, medication, previous procedures and any other matters requested by the practitioner. Please tell the clinic if your circumstances change.

The practitioner may recommend an alternative, postpone or decline a treatment if it is not considered suitable or safe. You should ask questions about the proposed treatment, expected outcomes, possible risks, aftercare and alternatives before deciding whether to proceed.

Where required, written consent and relevant consultation or screening information will be obtained before treatment. No result can be guaranteed. Individual outcomes vary and depend on factors including the treatment, personal circumstances and aftercare.

5. Health information and safety

Please do not withhold information that may affect treatment safety. If you experience an unexpected reaction or have concerns after a treatment, contact the clinic promptly and seek appropriate medical advice where necessary. In an emergency, contact emergency services.

Information on this website is not medical advice, diagnosis or a substitute for advice from an appropriately qualified healthcare professional. Aesthetic and beauty treatments may carry risks, and these should be discussed during the consultation.

6. Prices, payment and finance

Prices and offers may be displayed on the website or provided during an enquiry or consultation. The price applicable to a particular treatment should be confirmed with the clinic before you commit to it. Any applicable taxes, deposits, payment timing and additional charges should be made clear before purchase.

The website states that finance options are available to spread the cost of treatments. Finance is subject to the relevant provider’s eligibility checks, approval and separate terms. The clinic should identify the finance provider and provide the required pre-contract information before a customer enters into a finance agreement. Nothing on this website guarantees finance approval.

These terms do not invent or impose a deposit amount, payment schedule, refund rule or finance arrangement that has not been confirmed by the clinic.

7. Appointment changes, cancellations and refunds

Any cancellation, rescheduling, missed-appointment, deposit and refund conditions applicable to a booking should be provided to you clearly before the booking is confirmed, including where those conditions are presented through the booking platform.

For details of the conditions applying to your appointment, contact the clinic before booking or refer to the terms supplied with your booking confirmation. The clinic must ensure its actual cancellation and refund policy complies with applicable consumer law, including any rights that cannot lawfully be excluded.

8. Your responsibilities

  • Provide accurate contact and treatment-related information.
  • Follow reasonable pre-treatment and aftercare instructions provided by the practitioner.
  • Attend appointments at the agreed time or notify the clinic if you need to make a change.
  • Use the website lawfully and not attempt to disrupt, damage or gain unauthorised access to it.
  • Respect the rights and safety of clinic staff and other clients.

9. Website intellectual property

Unless otherwise stated, website text, design, graphics, photographs, branding and other content are owned by or licensed to the relevant rights holder. You may view and print pages for personal, non-commercial use. You must not reproduce, distribute, adapt or commercially exploit website content without prior permission, except where permitted by law.

10. Third-party websites and services

Our website may link to third-party websites and services, including the appointment booking platform. We do not control those services and are not responsible for their content, availability, terms or privacy practices. Your use of a third-party service may be governed by its own terms.

11. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any consumer rights that cannot be excluded by law.

Subject to the preceding paragraph, we are not responsible for losses arising solely from your inability to access the website, your reliance on general website information without obtaining appropriate advice, or the acts or omissions of independent third-party websites and services. This paragraph does not limit any rights you have under a contract for treatment or under consumer law.

12. Complaints and contact

If you have a question or complaint about the website, a booking or a treatment, please contact Flow Aesthetics:

We will consider complaints fairly and aim to respond within a reasonable time.

13. Changes to these terms

We may revise these terms from time to time. The version published on this page applies to use of the website from the date it is posted. Any separate treatment or booking contract will be governed by the terms provided to you when that contract is made, subject to applicable law.

14. Governing law

These terms and any non-contractual disputes arising from them are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that allow you to bring proceedings elsewhere.

Last updated: 10 November 2026.